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Refund & Cancellation Policy

FrictionLab LLC
Effective date: July 5, 2026

This policy applies to all paid subscriptions and one-time purchases across FrictionLab LLC products, including ScholarPilot, TubeCommand, PromptCraft, LeadMate AI, Lumora, PropMate AI, and any other product listed at frictionlabai.com.

Cancelling a subscription

You can cancel your subscription at any time from your account settings inside the product, or by emailing support@frictionlabai.com from the email address on your account.

  • Cancellation takes effect at the end of your current billing period.
  • You keep full access to paid features until that date.
  • No further charges are made after cancellation takes effect.
  • We do not provide prorated refunds for the unused portion of a billing period, except as described below.

14-day money-back guarantee (first payment)

If you are not satisfied with a product, we will refund your first subscription payment for that product if you request it within 14 days of the initial charge. This applies once per product per customer. To request it, email support@frictionlabai.com with the email address on your account and the product name. No justification required.

Renewal payments

Renewal charges are generally non-refundable. Exceptions where we will issue a refund:

  • Billing errors: duplicate charges, charges after a confirmed cancellation, or incorrect amounts.
  • Extended outages: if a product is unavailable for a significant period due to a fault on our side, contact us and we will refund or credit the affected period.
  • Accidental renewal: if you contact us within 7 days of a renewal charge and have not materially used the product since that charge, we will refund the renewal at our discretion.

Annual plans

Annual subscriptions follow the same rules: 14-day money-back guarantee on the first payment, and renewals refundable only under the exceptions above. If you cancel an annual plan after the refund window, access continues until the end of the paid year.

One-time purchases

One-time purchases (such as credits or lifetime deals, where offered) are refundable within 14 days of purchase if the purchased feature or credits have not been substantially used.

How refunds are processed

Approved refunds are issued to the original payment method through Stripe, normally within 5–10 business days depending on your bank. We cannot refund to a different card or account.

Before opening a card dispute

If you believe a charge is wrong, contact us first at support@frictionlabai.com. We resolve most billing issues within 2 business days, which is faster than the card dispute process. Charges will appear on your statement as FRICTIONLAB or the product name.

Contact

FrictionLab LLC
[US MAILING ADDRESS — insert once received from Rocket Wave]
Email: support@frictionlabai.com